FAQ

 

What is your shipping policy?

DOMESTIC (U.S. ORDERS)

(UPDATED NOVEMBER 11TH 2018)

Please allow up to 2-3 BUSINESS days for processing. 

All orders are shipped via USPS. First class/standard mails typically delivers within 3-5 business days after your tracking number has began updating. Priority mail (all body highlighter orders are priority mail) deliver in 1-3 business days. Tracking numbers typically take around 24-48 hours to receive delivery information. Please note that adverse weather conditions and holidays may delay shipping. For more information visit USPS.com 

INTERNATIONAL

All orders are shipped via USPS. Please allow 7-21 days for delivery, depending on country. E-mail us for a delivery estimate. Your order may be subject to custom fees that you will be responsible for paying. If you reject custom fees and your package is returned you will be responsible for paying shipping fees to resend. We will not allow refunds on returns due to refusal to pay custom fees.

 

Whats your return policy?

All sales are final. No exchanges unless the wrong item was sent. Samples are periodically available if you would like to swatch and/or test shades. 

 

How do I order wholesale?

Please e-mail KayluxCosmetics@gmail.com for all wholesale inquiries.

 

What if my package has been lost/stolen?

Most “lost/stolen” packages are not in fact missing or stolen. If your package fails to update or states it has been delivered and it wasn’t, contact USPS immediately as often times the package is still in their possession. If it is not and is indeed missing/stolen, continuing reading.

USPS policy states a package is considered lost after no delivery attempts have been made and 15 business days have elapsed since the mailing date. A package is considered stolen if a package has been updated to delivered status yet the customer never received package. Whether your package has been lost or stolen, USPS policy states that we cannot file a claim until 15 days have elapsed since the mailing date. If you believe your package has been lost/stolen, contact us immediately. After 15 business days have passed, we will contact you again, if your package has yet to arrive we will file a claim and refund will be sent when USPS issues refund.